Shipping policy

Where we ship

We ship worldwide from the United States.

Rates

Your exact rate is calculated and shown at checkout before you pay. Nothing is added afterwards.

Processing time

Orders are processed within 1–2 business days. Orders placed on a weekend or public holiday start processing the next business day. Delivery estimates above include processing.

Delivery times are estimates

They depend on our fulfilment partner and the carrier, and can be affected by weather, peak periods and customs processing on international orders. They aren't guarantees.

Tracking

You'll get a tracking number by email as soon as your parcel leaves the warehouse. Tracking often doesn't start updating until the carrier physically scans the parcel — usually a day or two after the number is issued. That's normal.

Customs, duties and import taxes

International customers are responsible for any import duties, taxes or customs fees charged by their own country. These are set by your government, not by us, and aren't included in the price or shipping you pay at checkout. Customs processing can also add time to delivery.

Wrong or incomplete addresses

Please check your shipping address carefully at checkout. We can't be responsible for parcels sent to an address that was entered incorrectly. Spot a mistake? Email us immediately and we'll try to correct it before dispatch.

Lost or stuck parcels

If tracking hasn't moved for 10 days, or the estimated window has passed with nothing delivered, email

Where we ship

We ship worldwide from the United States.

Rates

Your exact rate is calculated and shown at checkout before you pay. Nothing is added afterwards.

Processing time

Orders are processed within 1–2 business days. Orders placed on a weekend or public holiday start processing the next business day. Delivery estimates above include processing.

Delivery times are estimates

They depend on our fulfilment partner and the carrier, and can be affected by weather, peak periods and customs processing on international orders. They aren't guarantees.

Tracking

You'll get a tracking number by email as soon as your parcel leaves the warehouse. Tracking often doesn't start updating until the carrier physically scans the parcel — usually a day or two after the number is issued. That's normal.

Customs, duties and import taxes

International customers are responsible for any import duties, taxes or customs fees charged by their own country. These are set by your government, not by us, and aren't included in the price or shipping you pay at checkout. Customs processing can also add time to delivery.

Wrong or incomplete addresses

Please check your shipping address carefully at checkout. We can't be responsible for parcels sent to an address that was entered incorrectly. Spot a mistake? Email us immediately and we'll try to correct it before dispatch.

Lost or stuck parcels

If tracking hasn't moved for 10 days, or the estimated window has passed with nothing delivered, email Veloratt123@gmail.com with your order number. We'll open a trace with the carrier, and if the parcel is confirmed lost we'll send a replacement or refund you.

Marked delivered but missing

Check with others at the address and look around porches, side doors and mailrooms — carriers sometimes scan a parcel as delivered a few hours early. If it hasn't appeared after 24 hours, email us.

 with your order number. We'll open a trace with the carrier, and if the parcel is confirmed lost we'll send a replacement or refund you.

Marked delivered but missing

Check with others at the address and look around porches, side doors and mailrooms — carriers sometimes scan a parcel as delivered a few hours early. If it hasn't appeared after 24 hours, email us.