Refund Policy

We want you to actually sleep better. If the Velora Wake Band isn't working for you, getting your money back is about as simple as it gets — and you don't have to post anything back to us.

14-night trial, and you keep the band

You have 14 nights from the day your order is delivered to decide. If it isn't for you, email us and we'll refund you in full. You don't need to give a reason, you don't need to pay return postage, and there's nothing to package up. The band stays with you.

We do it this way because return shipping on a small item often costs more than the item itself. Passing that cost to you — or making you queue at a post office — helps nobody.

How to request a refund

Email rj222551@gmail.com with your order number, within the 14-night window.
Tell us briefly what didn't work — optional, but it genuinely helps us improve.
We process the refund. Nothing needs to be shipped back.

Refund timing

We issue refunds to your original payment method within 2 business days of your request. Depending on your bank or card issuer it typically appears within 5–10 business days. Original shipping charges are refunded along with the item.

Damaged, faulty or incorrect items

Email us within 7 days of delivery with a photo and we'll send a replacement at no cost — or refund you, whichever you prefer. This applies whether or not the 14-night window has passed, and you keep the original.

12-month warranty

Beyond the trial, every Velora Wake Band is covered for 12 months from the delivery date against defects in the motor, battery or housing. Send us a photo or a short video of the fault and we'll replace the unit. The warranty does not cover accidental damage, water damage from swimming or showering, or normal wear of the silicone strap.

Cancellations

Orders can be cancelled for a full refund any time before they are dispatched. Email us as soon as possible — once tracking is issued, the order is on its way and the 14-night trial applies instead.

Fair use

This policy covers one refunded order per customer. We reserve the right to decline repeat refund requests from the same customer or address where there's clear evidence of abuse.