Where your tracking number comes from
As soon as your parcel leaves the warehouse, we email you a tracking number. It's sent to the email address you used at checkout — so if you can't find it, check your spam and promotions folders before anything else.
How to track
- Open the shipping confirmation email from Velora.
- Copy the tracking number.
- Paste it into 17track.net, or click the tracking link in the email to go straight to the carrier.
If you created an account at checkout, your orders and tracking are also in your account.
"My tracking number doesn't work yet"
This is normal. A tracking number is issued when the label is created, but it often doesn't start updating until the carrier physically scans the parcel — usually a day or two later. Give it 48 hours before worrying.
How long delivery takes
Most orders arrive 7–11 days from the day you place them, including 1–2 business days of processing. These are estimates — carrier delays, weather and peak periods can stretch them.
If your parcel is stuck
If tracking hasn't moved in 10 days, or the estimated window has passed and nothing has arrived, email rj222551@gmail.com with your order number. We'll open a trace with the carrier, and if the parcel is confirmed lost we'll replace it or refund you.
Marked delivered but not there?
Check with anyone else at the address and look around porches, side doors and mailrooms — carriers occasionally scan a parcel as delivered a few hours early. If it hasn't turned up after 24 hours, email us and we'll sort it out.
Full details are in our Shipping Policy.